Last Updated: July 2026

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1. Overview

UB GROUPINGS aims to process and deliver orders efficiently throughout South Africa. Delivery timeframes may vary depending on product availability, payment confirmation, courier operations, and delivery destination.

By placing an order, customers acknowledge and accept the shipping terms outlined in this policy.

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2. Order Processing & Payment Verification

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Orders are processed during normal business hours, Monday to Friday, excluding weekends and public holidays.

Orders will only be processed once payment has been successfully received and verified.

Processing Time: Orders are typically processed and dispatched within 48 hours after payment confirmation.

Processing times may be extended during peak periods, promotional events, supplier delays, stock shortages, or circumstances beyond our reasonable control.

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3. Delivery Areas

UB GROUPINGS delivers to locations throughout South Africa.

Delivery availability may vary depending on courier coverage and destination accessibility.

Certain remote, rural, or outlying locations may require additional transit time.

4. Delivery Timeframes

Once dispatched, delivery times will depend on the destination and courier service selected.

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Typical Delivery Time

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• Major cities and metropolitan areas: 3–5 business days

• Regional, remote, and outlying areas: Up to 7 business days

Delivery estimates are provided for guidance only and are not guaranteed.

Delivery times may vary due to:

• Courier operations

• Weather conditions

• Public holidays

• Stock availability

• High order volumes

• Transport disruptions

• Events beyond our reasonable control

Customers will be notified where significant delays are known.

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5. Shipping Charges

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Shipping fees are calculated based on:

• Product weight

• Product dimensions

• Delivery location

• Courier requirements

Applicable shipping charges will be displayed during checkout where available.

Additional charges may apply for oversized, heavy, bulk, or specialised deliveries.

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6. Large and Heavy Equipment

Certain products may require specialised freight or transport arrangements, including but not limited to:

• Commercial gym equipment

• Strength and cardio machines

• Gym flooring

• Recovery and wellness equipment

• Bulk commercial orders

Additional handling, transport, lifting, or delivery charges may apply depending on product size, weight, and delivery location.

Customers may be contacted to confirm delivery arrangements where necessary.

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7. Delivery Inspection

Customers are encouraged to inspect deliveries upon receipt.

If a package appears damaged or incomplete, customers should:

• Inspect the shipment before accepting delivery where possible

• Note any visible damage with the courier

• Take photographs of the packaging and product

• Notify UB GROUPINGS as soon as reasonably possible

Prompt reporting helps us investigate delivery-related issues effectively.

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8. Failed Deliveries

Additional delivery charges may apply where delivery cannot be completed due to:

• Incorrect delivery information

• Customer unavailability

• Refusal of delivery

• Restricted access to the delivery location

Customers are responsible for providing accurate delivery details and ensuring that deliveries can be accepted at the specified address.

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9. Order Tracking

Tracking information may be provided when available through the selected courier service.

Tracking availability may vary depending on:

• Shipment type

• Delivery destination

• Courier service provider

 

10. Delivery Delays

While UB GROUPINGS strives to meet estimated delivery timeframes, delays may occur due to circumstances beyond our reasonable control.

These may include:

• Courier delays

• Supplier delays

• Weather conditions

• Public holidays

• Transportation disruptions

• Industrial action

• Natural disasters

• High order volumes

UB GROUPINGS shall not be liable for delivery delays caused by third-party service providers or unforeseen events.

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11. Risk and Ownership

Risk in the products passes to the customer upon successful delivery to the nominated delivery address.

Ownership of goods remains with UB GROUPINGS until full payment has been received and cleared.

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12. Contact Information

For shipping, delivery, or order enquiries, please contact:

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UB GROUPINGS
Email: sales@ubgroupings.co.za
Phone: +27 63 481 5007
Address: 1 Enterprise Close, Frankenwald, Sandton, Johannesburg, 2090, South Africa

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UB GROUPINGS reserves the right to update or amend this Shipping Policy at any time. Any changes will be published on this page and become effective upon publication.