Warranty Policy

Last Updated: July 2026

1. Overview

UB GROUPINGS supplies products from various manufacturers and brands. Warranty coverage may vary depending on the product, manufacturer, and supplier.

This Warranty Policy outlines the general terms applicable to warranty claims made through UB GROUPINGS.

2. Manufacturer Warranties

Many products sold by UB GROUPINGS include a manufacturer's warranty.

Warranty periods, coverage, and conditions are determined by the manufacturer and may vary between products.

Customers should refer to the product documentation supplied with their purchase for specific warranty information where applicable.

3. Warranty Coverage

Subject to the manufacturer's terms, warranties generally cover:

Manufacturing defects
Faults in materials
Faults in workmanship occurring during normal intended use

Warranty coverage applies only when products are used according to the manufacturer's instructions and intended purpose.

4. Warranty Exclusions

Warranty claims may not be approved where damage results from:

Normal wear and tear
Misuse or abuse
Improper installation or assembly
Neglect or lack of maintenance
Commercial use where the product is intended for residential use only
Accidental damage
Exposure to unsuitable environmental conditions
Unauthorised modifications or repairs
Improper storage or transportation after delivery

Consumable components and cosmetic wear may not be covered unless specifically stated by the manufacturer.

5. Warranty Claims Process

To submit a warranty claim, customers may be required to provide:

Proof of purchase
Order number
Product details
Description of the issue
Photographs or videos showing the fault where applicable

Additional information may be requested to assist with the assessment process.

6. Inspection and Assessment

Warranty claims may require inspection by:

UB GROUPINGS
The manufacturer
An authorised service provider

Products may need to be returned for evaluation before a warranty decision is made.

Approval of warranty claims remains subject to the findings of the inspection process.

7. Warranty Remedies

Where a valid warranty claim is approved, the manufacturer or supplier may, at their discretion:

Repair the product
Replace the product
Replace defective components
Provide a suitable alternative product
Offer a refund where appropriate

The remedy provided will depend on product availability, manufacturer policies, and the nature of the fault.

8. Warranty Periods

Warranty periods vary by product and manufacturer.

Any warranty period displayed on a product page is provided for general information and may be subject to manufacturer updates or changes.

Customers should retain proof of purchase for the duration of the warranty period.

9. Return Shipping for Warranty Claims

Customers may be responsible for transportation, collection, inspection, or shipping costs associated with warranty claims unless otherwise specified by the manufacturer or required by applicable law.

For large fitness equipment, special collection arrangements may be required.

10. Limitation of Liability

To the maximum extent permitted by law, UB GROUPINGS shall not be liable for any indirect, incidental, consequential, or special damages arising from product failure, downtime, loss of use, loss of profits, or other related losses.

Any liability shall be limited to the remedies available under the applicable warranty.

11. Product Information Disclaimer

Product specifications, warranty information, features, and descriptions are provided based on information supplied by manufacturers and suppliers.

Manufacturers may change specifications, warranty terms, product features, packaging, or designs without prior notice.

Customers are encouraged to review all product documentation supplied with their purchase.

12. Consumer Rights

Nothing in this Warranty Policy limits or excludes any rights available to consumers under applicable consumer protection laws.

13. Contact Information

For warranty enquiries or claims, please contact:

UB GROUPINGS

Email: sales@ubgroupings.co.za

Phone: +27 634 815 007

Address: 1 Enterprise Close, Frankenwald, Sandton, Johannesburg, 2090, South Africa