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Refunds  and  Returns  Policy

Last Updated: July 2026

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1. Overview

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At UB GROUPINGS, we are committed to providing quality products and customer service. If you are not satisfied with your purchase, you may request a return, refund, replacement, or exchange in accordance with this policy and applicable consumer protection laws.

All return requests are subject to review and approval.

 

2. Return Eligibility

A return request may be considered if:

  • The product was damaged during delivery.

  • The product was defective upon arrival.

  • An incorrect product was supplied.

  • The product differs materially from the item ordered.

  • The product remains unused, in its original condition, and where possible, in its original packaging.

Customers should inspect products upon delivery and report any issues as soon as reasonably possible.

 

3. Non-Returnable Items

The following items may not qualify for return unless defective, damaged upon delivery, or supplied incorrectly:

  • Special-order or custom-made products.

  • Products assembled, installed, altered, or modified after delivery.

  • Products showing signs of misuse, abuse, neglect, or accidental damage.

  • Clearance, discontinued, promotional, or liquidation items where stated.

  • Personal care, wellness, hygiene, or similar products that have been opened or used.

  • Products missing supplied components, accessories, manuals, or documentation.

 

4. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or incorrect, please contact UB GROUPINGS and provide:

  • Order number.

  • Description of the issue.

  • Photographs of the product.

  • Photographs of the packaging where applicable.

Additional information may be requested to assist with assessing the claim.

 

5. Return Procedure

To request a return:

  1. Contact UB GROUPINGS with your order details within 30 days .

  2. Provide a description of the issue and reason for the return request.

  3. Wait for return authorisation and instructions before returning any item.

  4. Securely package the product to prevent damage during transit.

Unauthorised returns may not be accepted.

 

6. Refunds

Once a returned product has been received and inspected, UB GROUPINGS will assess the return request and determine whether a refund, replacement, repair, exchange, or store credit is appropriate.

If a refund is approved, it will be issued using the original payment method where reasonably possible.

Approved refunds are typically processed within 5–10 business days following approval of the return. The time required for funds to reflect may vary depending on the customer's payment provider, banking institution, or payment method.

Original delivery, installation, assembly, collection, or related service charges may not be refundable unless required by law or where an error occurred on the part of UB GROUPINGS.

 

7. Exchanges and Replacements

Where stock is available, eligible products may be exchanged or replaced.

Replacement products may be supplied with the same product or a suitable alternative where agreed by both parties.

Where applicable, customers may be required to pay any price difference between products.

 

8. Return Shipping and Collection

Responsibility for return shipping or collection costs will be determined based on the nature of the return and applicable consumer protection requirements.

Large, bulky, commercial, or specialised products may require dedicated collection arrangements.

Customers should not arrange returns without prior authorisation from UB GROUPINGS.

 

9. Product Condition Requirements

Returned products should, where reasonably possible, include:

  • Original packaging.

  • Supplied accessories and components.

  • Manuals and documentation.

  • Cables, fittings, and attachments supplied with the product.

Products returned in a condition that prevents proper inspection may not qualify for a refund, replacement, or exchange.

 

10. Inspection and Assessment

All returned products may be inspected to verify the reported issue and determine eligibility for a refund, replacement, repair, exchange, or other appropriate resolution.

UB GROUPINGS reserves the right to decline requests that do not meet the requirements of this policy or applicable legal obligations.

 

11. Manufacturer Warranties

Certain products may be covered by manufacturer warranties.

Warranty claims remain subject to the warranty terms, conditions, limitations, and procedures established by the relevant manufacturer.

Warranty coverage generally does not extend to:

  • Normal wear and tear.

  • Improper installation.

  • Misuse or abuse.

  • Neglect or accidental damage.

  • Unauthorised modifications or repairs.

  • Commercial use where not intended by the manufacturer.

Proof of purchase may be required for warranty-related claims.

12. Contact Information

 

UB GROUPINGS
Email: sales@ubgroupings.co.za
Phone: +27 63 481 5007
Address: 1 Enterprise Close, Frankenwald, Sandton, Johannesburg, 2090, South Africa

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UB GROUPINGS reserves the right to update or amend this Refund & Return Policy at any time. Any changes will be published on this page and become effective upon publication.

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