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Shipping & Delivery Policy

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Last Updated: July 2026

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1. Introduction

At UB GROUPINGS, we are committed to delivering your orders efficiently and reliably throughout South Africa. This Shipping & Delivery Policy outlines our order processing, dispatch, shipping, and delivery procedures.

By placing an order with UB GROUPINGS, you acknowledge and agree to the terms set out in this policy.

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2. Order Processing

Orders are processed during normal business hours, Monday to Friday, excluding weekends and public holidays.

To ensure prompt processing:

  • Full payment must be received and cleared before an order can be processed and dispatched.

  • Orders are generally processed within 1-2 Days  After payment confirmation.

  • Processing times may vary due to stock availability, supplier lead times, public holidays, peak trading periods, or other circumstances beyond our control.

Customers will be notified if significant delays are anticipated.

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3. Delivery Coverage

UB GROUPINGS delivers nationwide throughout South Africa.

Delivery availability may vary depending on courier service coverage and the accessibility of the delivery destination.

Remote, rural, and outlying areas may require additional transit time.

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4. Estimated Delivery Timeframes

Once an order has been dispatched, the following delivery estimates generally apply:

Delivery AreaEstimated Delivery Time

Major Cities & Metropolitan Areas 3–5 Business Days

Regional & Outlying Areas Up to 7 Business Days

Delivery estimates are provided as a guideline only and are not guaranteed.

Delivery times may be affected by:

  • Courier operations

  • Weather conditions

  • Public holidays

  • Supplier delays

  • High order volumes

  • Road or transport disruptions

  • Events beyond our reasonable control

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5. Shipping Costs

A flat-rate shipping fee of R550 applies to all orders delivered within South Africa unless otherwise stated.

Shipping charges are calculated based on factors including:

  • Product weight

  • Product dimensions

  • Delivery destination

  • Courier requirements

  • Special handling requirements

Applicable shipping fees will be displayed during checkout where available.

Additional charges may apply for oversized, heavy-duty, bulk, or specialised freight deliveries.

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6. Large, Heavy & Specialised Equipment

Certain products may require specialised transportation and handling, including but not limited to:

  • Commercial gym equipment

  • Strength training equipment

  • Cardio machines

  • Functional training equipment

  • Gym flooring

  • Commercial fitness accessories

  • Bulk commercial orders

Where applicable, additional transport, lifting, handling, or delivery charges may apply depending on the product size, weight, and destination.

Customers may be contacted to confirm delivery arrangements before dispatch.

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7. Delivery Inspection

Customers are encouraged to inspect all goods upon delivery.

If a shipment appears damaged, incomplete, or incorrect, customers should:

  • Inspect the shipment before signing for delivery where possible

  • Record any visible damage with the courier

  • Take photographs of the packaging and affected products

  • Notify UB GROUPINGS as soon as possible

Prompt notification assists us in investigating and resolving delivery-related concerns efficiently.

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8. Failed Delivery Attempts

Additional delivery charges may apply if delivery cannot be completed due to:

  • Incorrect delivery information

  • Customer unavailability

  • Refusal to accept delivery

  • Restricted or inaccessible delivery locations

  • Failure to make suitable delivery arrangements

Customers are responsible for ensuring that accurate delivery information is provided at the time of purchase.

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9. Order Tracking

Tracking information will be provided where available through the selected courier service.

Tracking availability may vary depending on:

  • Courier provider

  • Delivery location

  • Shipment type

  • Freight services used

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10. Delivery Delays

While every effort is made to meet estimated delivery timeframes, delays may occasionally occur.

Delays may result from:

  • Courier service interruptions

  • Supplier delays

  • Weather conditions

  • Public holidays

  • Transport disruptions

  • Industrial action

  • Natural disasters

  • High seasonal demand

UB GROUPINGS shall not be held liable for delays caused by third-party service providers or circumstances beyond our reasonable control.

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11. Risk & Ownership

Risk in the products passes to the customer upon successful delivery to the nominated delivery address.

Ownership of all goods remains with UB GROUPINGS until payment has been received in full and cleared in our bank account.

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12. Contact Information

For shipping, delivery, or order-related enquiries, please contact:

UB GROUPINGS

Email: sales@ubgroupings.co.za

Phone: +27 62 175 0424

Address: 1 Enterprise Close, Frankenwald, Sandton, Johannesburg, 2090, South Africa

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13. Policy Updates

UB GROUPINGS reserves the right to amend, update, or modify this Shipping & Delivery Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our website.

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